All questions related to your profile and managing it

• How can I change my password? 429
• I play in several clubs, can I have a single login? 279
• I have a single account across several clubs, how do I choose which club to display? 208
• A family member wants to become a member, can I add them? 168
• How do I book for a family member? 34
• I've lost my password. How can I recover it? 260
• How do I change my profile photo and information? 21
• I have several accounts: how do I merge them into a single login? 20
• How do I change the site language? 29
• How do I set my personal access code? 19
• My data: download, leave the club, delete my account 28
• How do I become a club member online? 37

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 155
• Why are some cells pink on the board? 392
• How can I make a booking 954
• How can I book with a guest? 258
• How can I edit a booking? 211
• How can I delete a booking? 309
• All courts are occupied. Can I join the waiting list? 83
• What payment methods are available to me for a booking? 109
• How to create an open booking 49
• How to join an open match 39
• Where can I find the court access code (door code)? 25
• How do I withdraw from an open match? 20
• How do I view my booking history? 10
• How do I see the weekly schedule? 16
• How do I find and book at another club? 23

How do I register for a camp or a school?

• Sign up for a tennis lesson 108

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 20
• How do I pay for a booking with my wallet? 27
• How do I split the payment with my partner? 19
• How do I use my restaurant vouchers? 34
• How do I view and pay my invoices? 14
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 36

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 29
• How do I join my club's WhatsApp groups? 27
• How do I take part in the Défi-Plugin (challenge tournament)? 22

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 16
• How do I install the Plugin.ch mobile app? 15
• How do I choose the notifications I receive on my phone? 24
• Where can I find the messages sent by my club? 14

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 21
• The administration home page 18

• Manage access 68
• Manage membership cards 41
• Manage clubhouse 24
• Manage restaurant credit 24
• Manage email sending 25
• Manage invoicing 28
• Manage member groups 21
• Manage registrations 32
• Manage special days 22
• Manage offers 34
• Manage online payments 35
• Manage billing regions 26
• Manage the club manager 28
• Manage challenge tournaments 31
• Manage RFID validation 35
• Manage general settings 29
• Setting up the accounts (general ledger) 26
• Configure EBICS: connect Plugin.ch to your bank 29
• Gate access log 23
• Manage multiple buildings 19

• Create a new court 47
• Manage court groups 47
• Manage booking periods 45
• Manage court usage 42
• List, edit, or delete a court 22
• Manage sports 18
• Close courts 35

• Create a new season 31
• Edit or delete a season 28
• Open the winter season by copying last season 23
• Link a sport to a season 25

• Manage recurrence authorizations 36
• Manage restrictions 45
• Manage subscription type 59
• Create booking prices: per session or per season 24
• Check rates with the rate grid 26
• Manage non-member and pay-as-you-go deductions 23
• Booking without a subscription: the guest subscription 28

• Create an item 45
• Assign an item to a member 24
• Edit or delete an item 32
• Delete an item assigned to a member 29
• Import linked items from Excel 31

• Display the member list 30
• Create a new member 55
• View a member's detailed information 40
• Display a member's operational data 36
• Manage member subscriptions 35
• Import member data 24
• Print member cards 34
• Print and export the member list 30
• Charge an item to a member or a group 43
• Link a member to a group 24
• Edit and delete a member 25
• Search for a member 18
• Managing duplicates: merging two profiles 27
• Managing units to be deducted: personalised hours and non-members 11
• Manage Swiss Tennis licenses 21
• Topping up a member's wallet 18
• Find and reactivate a removed member 14
• Issue a certificate for a member 14
• Managing families 13
• Handling erasure requests (GDPR) 20

• Add a new sponsor 29
• Invoice sponsors 35
• Re-invoice sponsors 24

• Assign and remove a role 44
• Roles and access: create and edit a role 35

• Activating the Lessons module 27
• Creating lesson items 38
• Create, edit, and delete a lesson 26
• Manage lesson groups 20
• Manage lesson enrollments 40
• Prerequisite 43
• Invoice and reminder texts 19
• Teachers' schedule 29
• Grouped payments of registrations (basket) 22
• Change the rate of a registration 27
• Copy a lesson for the next season 40

• Complete management of equipment rental 54

• Find old invoice groups (archives) 35
• Invoice considerations and display 28
• Create invoices 28
• Send invoices by email 33
• Manage payment reminders 20
• Print invoices 32
• List and search invoices 26
• Edit and delete invoices 22
• Invoicing a membership fee or an item: what's the difference? 38
• Automatic reminders for e-mail invoices 20
• Keeping the accounts with the general ledger 28
• Manage family discounts 20
• Import accounts from Excel 25
• Carry an overpayment over to the next invoice 15
• How invoice dates are calculated 17

• List of bank payments 14
• Processing via bank files 24
• Process a manual payment 22

• Process installments 40

• Managing bookings in the schedule 60
• Configure and use open matches 31
• Manage the set times 24
• Create a promo code and use it 17
• Refund a fixed-hour session that was released and taken again 20
• Moving a booking and creating a recurrence in the schedule 37
• Creating and managing recurrences 36
• The weekly view and the all-sports view 43
• The cash journal and the history of a booking 39
• Manage cash register prices 24
• Offering items with a booking 25
• Deleted bookings and deletion records 20
• Replace a player on a fixed hour 20
• A fixed hour cannot be added: nothing is displayed 15

• Manage automatic emails 27
• Sending bulk emails 23
• Manage messages 41
• History of sent emails 16
• Writing an e-mail with the editor 18
• Birthday and inactive member e-mails 17

• Manage challenge tournaments 33

• Enable partner search 29

• The statistics dashboard 32
• Invoicing bookings from the statistics 14

• Access the program 43
• Booking by a member 44

• Creating and configuring a lesson 31
• Sign up for a tennis lesson 31
• Managing registrations (administrator) 30
• Managing groups and the schedule 28
• Tennis lesson invoicing 27
• Invoicing check and Youth and Sport export 15

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 22
• Adding and editing an employee 17
• Special cases: minor salary, young people, pensioners, LPP 21
• Running the monthly payroll 25
• Entering a compensated absence (army, maternity, illness, accident) 13
• The 13th salary and holidays for hourly employees 22
• Paying salaries and reconciling them with the bank 17
• Correcting an approved payslip 12
• Salary certificates and annual lists 8

You'll find all the questions about booking without an account

• How can I book if I don't have an account 869
• Where can I find available courts in my area? 131
• How can I edit/cancel my booking if I don't have an account? 152